The Butler Elite Program
Available at all #Sandals Resorts
Upon arrival, your personal butler will:
• Greet you with lemongrass-scented hand towels to refresh you from your flight.
• Offer welcome cocktails and culinary treats.
• Escort you to your suite and coordinate luggage handling.
• Provide you with all information regarding hotel facilities.
• Handle private check-in comfortably in your suite.
• Orchestrate any personal accommodation preferences.
• Supply a cell phone to reach him/her when needed.
• Present a Butler Elite Welcome Packet.
• Provide a private resort orientation.
• Offer to unpack your luggage.
• Press your first nights clothes complimentary.
During Your Stay, Your Butler Will:
• Make all dinner reservations, tour bookings, on property activities and spa treatments for you.
• Reserve your beach or pool chairs.
• Serve you your favorite drinks while you lounge on the beach or pool.
• Serve you lunch on the beach or on the pool.
• Liaise with housekeeping regarding the servicing of your suite.
• Ensure that your suite is kept in perfect condition and arranged the way you like during your stay.
• Expedite all room service orders.
• Ensure your table is arranged in the restaurant of your choice for dinner.
• Arrange a perfect romantic dinner for two in the privacy of your suite or your patio. Unlike our competitors, our butler elite guests can order from any resort restaurant menu for dining in their room or suite.
• Shine/clean your shoes for dinner.
• Tend to your wardrobe.
• Collect and return all laundry for you.
In the Evening, Your Butler Will:
• Bring you amenities before dinner.
• Escort you to dinner where they have reserved a beautifully decorated table at the restaurant of your choice – with preferential seating.
• Ensure your suite is turned down and your room has all it needs for the night.
• Your butler wants you to expect the unexpected. Prepare to be “wowed.”
Before Your Departure, Your Butler Will:
• Arrange transportation back to the airport.
• Provide you with information regarding check out.
• Assist you in folding your clothes for packing.
• Retain all your preferences for future visits.
At Departure Time, Your Butler Will:
• Ensure your bags are brought up to the departure area.
• Escort you to the Club/butler lounge and process your paperwork for check out.
• Escort you to your transportation and bid you farewell.
Butler Elite Program Continued 9
• Weekly Cocktail Party
• Butler guests are invited to all Club Sandals Activities.
• Escorted Shopping with Butler.
• Distinct room key (Butler Elite Key)
• His and hers plush robes with bed slippers.
• 24 hour Room Service.
• In-suite bar stocked daily with Beringer® Wines, spirits, sodas, juices, and water
• Luxurious, custom solid-mahogany furnishings
• Fine Egyptian cotton linens and pillow menu including feather down pillows in all rooms
• Coffeemaker with Jamaican Blue Mountain coffee
• Long distance calls* to the United States and Canada
• Free basic Wi-Fi throughout your stay
In addition to all of the Butler Elite inclusions, butler guests will have access to all the Club Sandals amenities and weekly activities.